We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange in accordance with the policy below.
Return Eligibility
You may request a return or exchange within 14 calendar days from the date of delivery.
To be eligible for a return, the item must:
- Be in its original condition
- Be unworn and unwashed
- Have all original tags attached
- Be returned in its original packaging
- Show no signs of use, alteration, damage, or wear
We reserve the right to refuse a return if the item does not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Final sale items
- Clearance items specifically marked as non-returnable
- Items that have been worn, washed, altered, used, or damaged by the customer
- Items without their original packaging or tags
- Items that cannot be returned for hygiene reasons, including certain earrings, bodysuits, underwear, and personal care products
- Customized or personalized products
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Return Process
To request a return or exchange, please contact our customer service team at:
Email: [email protected]
Please contact us before sending any item back.
When submitting your return request, please provide:
- Your order number
- Product name and size
- Clear photos of the item, if applicable
- Reason for the return
- Your preferred solution, such as a refund or exchange
Once your return request has been reviewed and approved, we will provide you with return instructions.
Items returned without prior authorization may not be accepted.
Return Address
After your return request has been approved, returns should be sent according to the instructions provided by our customer service team.
Our return address is:
Room 101, No. 1, Lane 3, Hezhou West Area, Hezhou Community, Hangcheng Subdistrict, Bao’an District, Shenzhen, Guangdong, China
Please do not send your return until you have contacted us and received confirmation that your return request has been approved.
Return Shipping
Customers are generally responsible for return shipping costs.
However, if the return is caused by our error, such as receiving:
- The wrong item
- An incorrect size compared with what was ordered
- A damaged or defective product
please contact us first so that we can review the issue and provide an appropriate solution.
We strongly recommend using a tracked shipping service when returning an item.
We cannot be responsible for returned packages that are lost or damaged during transit.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item is damaged, defective, or different from what you ordered, please contact us at [email protected] as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the product and the problem
We will review your request and provide an appropriate solution.
Refund Process
Once we receive your returned item, we will inspect it to confirm that it meets our return conditions.
If your return is approved, the refund will be issued to your original payment method.
Please allow approximately 7â10 business days for the refund to appear in your account after it has been processed.
The exact processing time may vary depending on your bank, credit card company, or payment provider.
Original shipping charges and return shipping costs are generally non-refundable unless the return is caused by our error or otherwise required by applicable law.
Exchanges
If you need a different size, color, or style, we generally recommend placing a new order for the desired item and returning the original item in accordance with this Return & Refund Policy.
This is usually faster than waiting for a manual exchange to be processed.
In some cases, we may offer a direct exchange depending on product availability. Please contact our customer service team before returning your item to confirm availability.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We may be able to cancel an order if it has not yet been processed or shipped.
Once an order has been shipped, it generally cannot be canceled. You may request a return after receiving the order in accordance with this Return & Refund Policy.
Contact Us
If you have any questions about returns, refunds, exchanges, damaged items, or your order, please contact us:
Email: [email protected]
Return Address:
Room 101, No. 1, Lane 3, Hezhou West Area, Hezhou Community, Hangcheng Subdistrict, Bao’an District, Shenzhen, Guangdong, China